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Welcome to Horsematsplus.co.uk

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Please read these terms and conditions carefully before using this website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall govern all orders made by you to the exclusion of any other terms and conditions.

 

The Horse Mats Plus website is operated by Plus Retail Limited (“Plus Retail”, “we” or “us”) and we reserve the right to vary these terms and conditions from time to time. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future use.

 

Before placing your order, if you have any questions relating to these terms and conditions, please contact us (for details see the “Contact us” page of the website or Part D of these terms and conditions).

 

(A) Terms of sale

1. Orders:

1.1 The following are the technical steps required to create a contract to purchase goods via this website:
(a) you place an order on the website by selecting an item and following the instructions on the website and finally by clicking on the [Confirm Order] button at checkout. You will be able to identify and correct any input errors prior to clicking on the [Confirm Order] button;
(b) you will receive an “order acknowledgment” e-mail from us setting out the goods you have ordered and the price including all taxes and delivery costs. This is an acknowledgment of your order not an acceptance of it;
(c) we will authorise your debit or credit card payment through Sage Page who will send you a “Thank you you’ve paid” confirmation e-mail;
(d) once the payment has been authorised and we have determined the availability of stock we will arrange for delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send to you an e-mail which contains the details of when the goods will be despatched to you.
1.2 You should retain all e-mails relating to the order and contract.
1.3 The details of your specific contract will be filed by us. If you do require any information regarding your orders please contact us (for details see the “Contact us” page of the website or Part D of these terms and conditions).
1.4 We reserve the right to decline all or any part of any order for whatever reason; should this occur, we will e-mail you with the relevant details.
1.5 All contracts are concluded in English.

 

2. Capacity to enter contract: To be eligible to enter a contract to purchase goods through this website you must you must be over 18 years of age and register with us by providing the requested information, including your real name; payment details, including your cardholder address (which will also be the delivery address); e-mail address and telephone number(s).

 

3. Prices and Payment:

3.1 All prices and charges on this website are quoted in pounds sterling. The price you pay for your order is the price displayed on this website. Prices include VAT unless stated but exclude delivery charges. VAT will be shown as a separate item on a printed invoice that we will send to you.
3.2 If we discover an error in the price of the goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.
3.3 We accept most major credit and debit cards in partnership with Sage Pay.

 

4. Delivery Methods & Times:

4.1 The majority of orders are dispatched by courier or on a pallet. We will try to process all orders within two working days, but if you have an urgent deadline please let us know and we will do our best to help. If you have not received your order within seven working days please contact us (for details see the “Contact us” page of the website or Part D of these terms and conditions).
4.2 We can only deliver goods to the cardholder’s statement address, unless pre agreed in advance.
4.3 If we are unable to deliver the goods within 30 days of the placing of your order, we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the order as soon as possible.

 

5. Delivery Charges: Delivery charges are calculated as part of the checkout process. These prices are based upon mainland UK delivery. Other locations may attract a surcharge. You will be informed if a surcharge applies by one of our representatives. If you do not want to pay this a surcharge then you will have the right to cancel the order and we will issue a full refund. All delivery charges include VAT where applicable.

 

6. Cooling-off period:


6.1 You are entitled to a cooling-off period beginning on the day when you place your order and ending seven working days after you receive the goods, during which you have the right to cancel your order. Certain types of goods are exempted from the right to cancel, including goods which have been made to your specifications or personalised for you.
6.2 If you wish to cancel your order, for whatever reason, you should inform us in writing during the cooling-off period (e-mail is acceptable).
6.3 If you have received the goods at the time of cancellation of the order then you must return the goods to us at our contact address (at your own risk and cost) as soon as possible. If you have not received the goods at the time of cancellation of the order, but we have already processed the goods for delivery and they are en route to you, you must not unpack the goods when you receive them and you must return them to us at our contact address (at your own cost and risk) as soon as possible.
6.4 Once you have notified us that you are cancelling your contract, we will refund to you all monies paid by you for the goods in question (excluding the return delivery charges), in the same form of payment originally used for the purchase as soon as possible and in any event within 30 days of the cancellation of your order PROVIDED THAT, where the goods in question have been delivered to you, if you do not return the goods to us (or return them to us at your expense), we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

 

7. Damaged or Defective Goods: We will make every effort to ensure that the goods you have ordered arrive in perfect condition. If the goods arrive damaged in any way or are otherwise defective at the time of delivery, you should contact us within three working days of receipt and return the damaged or defective item to us (at your own risk and cost) within seven working days. If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send replacement goods or a replacement item upon confirmation that the damaged item(s) have been returned to us. If the goods returned to us are found to be defective, we will refund to you, as soon as possible, all monies paid by you for the goods (including delivery costs) together with any return delivery charges you may have reasonably incurred, in the same form of payment originally used for the purchase.

 

8. Cancellation by us:

8.1 We reserve the right not to accept any order if:
(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area;
(c) one or more of the goods ordered was incorrectly described or priced on the website;
(d) the payment transaction is not authorised; or
(e) you have not complied with the provisions of paragraph 2 of these terms and conditions.
8.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any addition compensation for disappointment suffered.

 

9. Stock levels: As far as is reasonably possible, all products featured to buy on the website are in stock and available at the time of ordering, or are produced to order within the anticipated lead time published on the website. If any product is out of stock we will notify you of an approximate delivery date.

 

10. Guarantee for Specific Mat Types

 

10.1 100% Rubber Mats – Supply Only

Subject to the conditions hereinafter contained the Company guarantees all 100% rubber stable products to be usable up to 10 years from date of purchase. Our rubber products are covered only when the mats have had the correct usage, installation and maintenance. Normal ‘Wear and Tear’ will include wear of the material surface under standard conditions, ‘abnormal’ wear may include high activity in the stable or the use of road nails or studs for instance (especially relevant in exercise areas). Should any defect as aforesaid develop within the said period the Company will repair or (at its option) replace the defective product or the defective part at the Company’s factory without charge provided that:


(a) The product has not been subjected to abnormal use, or to use under abnormal conditions, or beyond its capacity as rated and recommended by the Company and
(b) The purchaser shall report the assumed fault and cause, or the symptoms, and shall quote the invoice number together with the date or purchase.
(c) Should the defective product or defective part have been improved in design through development since the date of despatch, the Company may, at its option, supply the new product or part.
(d) The purchaser shall at its own expense return the defective product or part to the Company’s factory and shall meet all other incidental expenses however incurred and the purchaser must pack the product adequately and despatch it at carriers risk rates, suitably cleaned and in hygienic state.
(e) The decision of the Company is final as to whether or not a defect is due to faulty installation or material.
(f) If in the opinion of the Company the product is found to be satisfactory in operation or defective as a result of accident, neglect, alteration, incorrect installation, misuse or wear and tear, the Company may at its discretion make a charge for examination and the cost of return carriage shall be borne by the purchaser. In such a case the Company will submit to the purchaser a quotation for the replacement of the product before affecting such a replacement.
(g) The above guarantee shall not in any case extend to any products not of the Company’s manufacture but the Company will use its best endeavours to pass on to the purchasers the benefit (with corresponding liabilities) of any guarantee received by the Company from the supplier of any such goods, but not so as to impose upon the Company a greater liability than would be imposed by its own guarantee herein contained and provided the Company is not put to any legal expense in connection therewith.
(h) The Company shall not be liable for any costs of stripping out, refitting, assembling any equipment into which any of the Company’s products may be fitted, and any such costs, if incurred, shall be paid by the purchaser.
(i) The Company shall not be liable for any damage, loss, injury or expense of any sort or kind caused directly or indirectly to any person or property by any goods sold or delivered by the Company or arising from the use thereof and liability whether at common law, or otherwise and whether arising from any conditions, statement or warranty (express or implied) is expressly excluded.

 

10.2 EVA Mats – Supply Only


Subject to the conditions hereinafter contained the Company guarantees all our EVA stable products to be usable up to 2 years from date of purchase. Our EVA products are covered only when the mats have had the correct usage, installation and maintenance. Normal ‘Wear and Tear’ will include wear of the material surface under standard conditions and expansion of the mats due to heat or weight, ‘abnormal’ wear may include high activity in the stable or the use of road nails or studs for instance (especially relevant in exercise areas). Should any manufacturing defect as aforesaid develop within the said period the Company will repair or (at its option) replace the defective product or the defective part at the Company’s factory without charge provided that:


(a) The product has not been subjected to abnormal use, or to use under abnormal conditions, or beyond its capacity as rated and recommended by the Company and
(b) The purchaser shall report the assumed fault and cause, or the symptoms, and shall quote the invoice number together with the date or purchase.
(c) Should the defective product or defective part have been improved in design through development since the date of despatch, the Company may, at its option, supply the new product or part.
(d) The purchaser shall at its own expense return the defective product or part to the Company’s factory and shall meet all other incidental expenses however incurred and the purchaser must pack the product adequately and despatch it at carriers risk rates, suitably cleaned and in hygienic state.
(e) The decision of the Company is final as to whether or not a defect is due to faulty installation or manufacturing.
(f) If in the opinion of the Company the product is found to be satisfactory in operation or defective as a result of accident, neglect, alteration, incorrect installation, misuse or wear and tear, the Company may at its discretion make a charge for examination and the cost of return carriage shall be borne by the purchaser. In such a case the Company will submit to the purchaser a quotation for the replacement of the product before affecting such a replacement.
(g) The above guarantee shall not in any case extend to any products not of the Company’s manufacture but the Company will use its best endeavours to pass on to the purchasers the benefit (with corresponding liabilities) of any guarantee received by the Company from the supplier of any such goods, but not so as to impose upon the Company a greater liability than would be imposed by its own guarantee herein contained and provided the Company is not put to any legal expense in connection therewith.
(h) The Company shall not be liable for any costs of stripping out, refitting, assembling any equipment into which any of the Company’s products may be fitted, and any such costs, if incurred, shall be paid by the purchaser.
(i) The Company shall not be liable for any damage, loss, injury or expense of any sort or kind caused directly or indirectly to any person or property by any goods sold or delivered by the Company or arising from the use thereof and liability whether at common law, or otherwise and whether arising from any conditions, statement or warranty (express or implied) is expressly excluded.

 

10.3 Additional Terms for Installation of 100% Rubber and EVA Stable Mats


For customers who require the company to fit any of its products (excluding bonded and sealed mats as covered in 10.4), quotes are based upon the stable floor or walls being square and flat. Any variations may incur additional charges and may invalidate the guarantee. Customers with non-standard installation requirements are responsible for providing accurate measurements and photographic evidence of the stable construction. On receipt of this information, the company may revise the quote or withdraw the option to fit the order. Please email Horse Mats Plus via info@plusretail.co.uk for more information or clarification.

 

10.4 Additional Guarantee and Terms for Professionally Bonded and Sealed Service for 100% Rubber Mats


All prices for bonded and sealed installations are quoted based upon measurements provided by the customer and are based on the stable floor being square and flat. Any variations may incur additional charges and may invalidate the guarantee.

In addition to the Product Guarantee shown in clause 10.1 above, the company will provide a guarantee of 2 years on all bond and seal materials. This will include any break in the sealed surface under Normal ‘Wear and Tear’ as outlined in clause 10.1. Should any defect as aforesaid develop within the said period the Company will repair or (at its option) replace the defective product or the defective part at the purchaser address provided that:

(a) The mats have been installed by the company or one of its fitting agents.
(b) The product has not been subjected to abnormal use, or to use under abnormal conditions, or beyond its capacity as rated and recommended by the Company and
(c) The purchaser shall report the assumed fault and cause, or the symptoms, and shall quote the invoice number together with the date or purchase
(d) Should the defective product or defective part have been improved in design through development since the date of despatch, the Company may, at its option, supply the new product or part.
(e) The decision of the Company is final as to whether or not a defect is due to faulty installation, faulty material or conditions applied to the product that is outside normal wear and tear.
(f) If in the opinion of the Company the product is found to be satisfactory in operation or defective as a result of accident, neglect, alteration, incorrect installation, misuse or wear and tear, the Company may at its discretion make a charge for examination and the cost of travel shall be borne by the purchaser. In such a case the Company will submit to the purchaser a quotation for the replacement of the product before affecting such a replacement.
(g) The above guarantee shall not in any case extend to any products not of the Company’s manufacture but the Company will use its best endeavours to pass on to the purchasers the benefit (with corresponding liabilities) of any guarantee received by the Company from the supplier of any such goods, but not so as to impose upon the Company a greater liability than would be imposed by its own guarantee herein contained and provided the Company is not put to any legal expense in connection therewith.
(h) The Company shall not be liable for any costs of stripping out, refitting, assembling any equipment into which any of the Company’s products may be fitted, and any such costs, if incurred, shall be paid by the purchaser.
(i) The Company shall not be liable for any damage, loss, injury or expense of any sort or kind caused directly or indirectly to any person or property by any goods sold or delivered by the Company or arising from the use thereof and liability whether at common law, or otherwise and whether arising from any conditions, statement or warranty (express or implied) is expressly excluded.

 

11. Data protection: Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order; and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number) to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information. Click here for details of our Privacy Policy, the terms of which you acknowledge and agree to be bound by. Should you wish to contact us regarding our Privacy Policy please do so (for details see the “contact us” page of the website or Part D of these terms and conditions).

 

12. Unforeseen Circumstances: While every effort will be made to meet shoppers’ demands, cancellations or variations may be necessary as a result of an act of God, war, strike, lockout, labour dispute, fire, flood, drought or other cause beyond our reasonable control.

 

13. Complaints: If you have a complaint, please contact us immediately by phone or e-mail (for details see the “Contact us” page of the website or Part D of these terms and conditions). Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt with within seven working days. Your statutory rights as a consumer are unaffected.

 

14. Invalidity: If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

 

15. Law: These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the English courts.

 

16. Entire Agreement: These terms and conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of the agreement between us relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

(B) Intellectual property rights
The content of this website is © Plus Retail Limited 2011 (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).

(C) Disclaimer
Plus Retail is providing this website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this website or its contents and disclaims all such representations and warranties. In addition, Plus Retail makes no representations or warranties about the accuracy or completeness of the information on this website, and you should satisfy yourself that any product choice that you make is suitable for its intended purpose or use. The information contained in this website may contain technical inaccuracies or typographical errors. All liability of Plus Retail howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Under no circumstances will Plus Retail or any of its directors, employees or other representatives be liable for any indirect, incidental, special or consequential damages (including, without limitation, loss of revenue or profits), even if Plus Retail has been advised of the possibility of such damages, arising in contract, tort (including negligence) or otherwise from the use of, or inability to use, the website or from the supply of the goods or their use by you, and Plus Retail’ liability under these terms and conditions is limited to the amount paid by you for the goods. Notwithstanding the foregoing, none of these exclusions and limitations is intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents or any liability that we may have to you for defective products under the Consumer Protection Act 1987.

 

Plus Retail accepts no liability for any information or content contained in external third party websites which link to or from this website.

 

(D) Contact us:

 

The office of Plus Retail Limited is:
Unit 3, Beechlea Industrial Estate,
Winkleigh, Devon, EX19 8DH, UK.

Telephone: 0800 756 9670
E-mail address: info@plusretail.co.uk

 

The dispatch and return address may differ from the address above and we run multiple locations.

Plus Retail Ltd can be contacted by telephone or e-mail between 9 a.m. and 9 p.m., Monday to Friday (excluding bank holidays) and 10am to 6pm on Weekends.